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Funny you say that as the Samsung rep just left me. I don’t have as much of an issue with the non-dispenser models and have sold a few Bespoke models with luck. The biggest issue was the dispenser, and they have yet to fully address it. The Bespoke line with all the color choices is selling well, and knock-on-wood is not a service call yet. The other thing is, if you need service, their network is still limited at best, but the Bespoke is an interesting piece selling well. LG got a lot better and fixed the compressor issue that haunted them. Their service network, while not good, is still better than Samsung.
