-
AuthorPosts
-
-
December 7, 2021 at 10:58 am #3324
hey.galina
ParticipantI purchased a Frigidaire gas range through Home Depot. I paid for installation, however the installers weren’t able to install. They didn’t have the right tools to unscrew the old gas line. So it was installed the following day by a plumber. During the initial inspection I missed that there was damage on the bottom of the oven door. A significant chip in the enamel finish. Because of the location of the damage it went unnoticed until 48 hours later when I used the oven. When I called Frigidaire and Home Depot they had zero resolutions as it was past their 48 hour rule. What are my option? I’m just stuck with a brand new damaged range?
-
December 7, 2021 at 11:01 am #3337
AL
Keymaster::That’s really unfair and not right. First of all, shame on that big box for having crappy installers as they usually do. This is why I push smaller independent stores. Frigidaire has a 30-day cosmetic warranty, not 48 hours, so they’re wrong.
right from their website:
Cosmetic claims are only covered for the first 30 days of ownership.
A chip in the porcelain on the outside can be painted over with touch-up paint. If inside the oven, it will get worse over time. You need to call Home Depot or your credit card company to dispute it and protect yourself. -
December 7, 2021 at 12:02 pm #3352
hey.galina
Participant::Thank you for letting me know about the 30 day cosmetic warranty! I did contact Frigidaire again and they will have someone to come look. The first time I called Frigidaire the agent refused to service me because of 48 hour thing. They had zero notes on my first call. Hopefully they can make it right. I sure won’t be purchasing appliances from Home Depot again.
-
-
AuthorPosts
- You must be logged in to reply to this topic.