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    • #3324
      hey.galina
      Participant

      I purchased a Frigidaire gas range through Home Depot. I paid for installation, however the installers  weren’t able to install. They didn’t have the right tools to unscrew the old gas line. So it was installed the following day by a plumber. During the initial inspection I missed that there was damage on the bottom of the oven door. A significant chip in the enamel finish. Because of the location of the damage it went unnoticed until 48 hours later when I used the oven.  When I called Frigidaire and Home Depot they had zero resolutions as it was past their 48 hour rule. What are my option? I’m just stuck with a brand new damaged range?

    • #3337
      AL
      Keymaster
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      That’s really unfair and not right. First of all, shame on that big box for having crappy installers as they usually do. This is why I push smaller independent stores. Frigidaire has a 30-day cosmetic warranty, not 48 hours, so they’re wrong.

      right from their website:
      Cosmetic claims are only covered for the first 30 days of ownership.
      A chip in the porcelain on the outside can be painted over with touch-up paint. If inside the oven, it will get worse over time. You need to call Home Depot or your credit card company to dispute it and protect yourself.

    • #3352
      hey.galina
      Participant
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      Thank you for letting me know about the 30 day cosmetic warranty! I did contact Frigidaire again and they will have someone to come look. The first time I called Frigidaire the agent refused to service me because of 48 hour thing. They had zero notes on my first call. Hopefully they can make it right. I sure won’t be purchasing appliances from Home Depot again.

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